There was an initial printing issue but the store replaced this very quickly.
Bought some for my 20th birthday. Friends really liked them
Gate · DELIVERY
Doc Ref · SS/SHIP/2026
● Updated 16 Jul
DeliveryDeskget it on time.
US delivery. Personalized items are printed in the USA in 2–3 business days, then shipped tracked to your door. Full legal version →
The Quick Routes
DL · SHIP · DESK
Free over
$50
On all personalized orders
Order cut-off
5PM ET Mon–Fri
Orders after 5pm ET count as next business day
Coverage
United States
All 50 states + DC
All 50 states + DC
Alaska, Hawaii & remote areas may take a little longer. Options for your address show at checkout.
01GATE
Personalized items
Brief · made for you
Custom tees, hoodies, sweatshirts with names, slogans or images. Printed by our US print network once you order — not held in stock, so production takes a couple of days before shipping.
- Production2 – 3 business days after order placed
- Delivery3 – 5 business days after dispatch
- Total to doorUp to 8 business days total · plan ahead for events
- Cost$5.99 under $50 · FREE over $50 · no minimum order quantity
02GATE
Printed in your country
Brief · how it's made
Every order is printed and shipped in your own country — UK orders in the UK, US orders in the USA, Canadian orders in Canada, Australian orders in Australia. Your item travels domestically, so there are no cross-border delays, customs charges or import duties.
- United KingdomPrinted in the UK · Royal Mail / DPD · £4.99, free over £40
- United StatesPrinted in the USA · USPS / UPS / FedEx · $5.99, free over $50
- CanadaPrinted in Canada · local carrier · CA$8.99, free over CA$70
- AustraliaPrinted in Australia · local carrier · A$9.99, free over A$80
03GATE
US coverage & notes
Brief · know before you order
We ship across the United States — all 50 states and Washington DC. Your exact shipping options and cost always show at checkout for your address before you pay.
- Contiguous USAll 48 states + DC · standard rates and services apply
- Alaska & HawaiiAvailable · allow a little extra transit time
- Territories & APO/FPOAvailability for your address is shown at checkout
- Shopping from the UK?Head to squadsociety.co.uk — UK-printed, priced in £
04GATE
Cut-offs & tracking
Brief · the timing rules
Personalized orders need 9 days before an event. Business days exclude US federal holidays. Every event collection page has a live countdown timer.
- Personalized cut-offOrders placed after 5pm ET count as next business day · order at least 9 days before your event
- Business daysMon–Fri, excluding US federal holidays · some carriers deliver Saturdays, none deliver federal holidays
- Tracking linkSent by email at dispatch · may take up to 24h to activate
- CarriersUSPS · UPS · FedEx — assigned by the print facility at dispatch
05GATE
Delays · missing · damaged
Brief · what to do
Couriers occasionally have delays — bank holidays, weather, peak season. Quoted timeframes are estimates, not guarantees. If your order is significantly late, missing, or arrived damaged, get in touch and we'll resolve it: replace, refund, or claim with the carrier on your behalf.
- If tracking hasn't updatedWait 48 hours after dispatch · then contact us with your order number
- Window to reportWithin 14 days of expected delivery date
- Damaged on arrivalEmail photos within 48 hours · we replace or refund
- Address errorsPersonalised items can't be redirected once in production · contact us within 1 hour of order if you spot a typo
Desk 03 · Open Mon–Fri 09:00–17:00
Need help with
an order?
Email is fastest — we read every message, no chatbots. Reply within 1–2 working days, often same-day.
Email the desk →
Mailing List · DL/SUBSCRIBE
Newsletter · Drop-in alerts
The weekly drop.
Every week, one email: what's on, what's selling, what's about to ship. Upcoming Big Weekenders, hen and stag dates we're seeing in orders, festival drops, group-discount pushes, restocks on the costumes that always sell out. One email, mid-week, no padding. Easy unsubscribe, GDPR-compliant.