Gate · DESK 24 Doc Ref · SS/2026 ● Updated 06 May

A little help, before the good times

Let’s talk.

hello@weekenderbrands.com · 0118 230 2029 · US toll-free: +1 866 885 4666. Mon–Fri 09:00–17:00 GMT. We're a small team, we read every email, and we reply within a working day or two — fast on weekdays, occasional Saturday from the founder when we're behind.

The Quick Routes DL · CTA · DESK
Email
hello@weekenderbrands.com

Most questions · reply 1–2 working days

Phone
0118 230 2029 · US toll-free: +1 866 885 4666

Mon–Fri 09:00–17:00 GMT only

Address
28 Manor Park Close
Reading, Berkshire
RG30 4PS
United Kingdom

Returns must be authorised first — see Gate 03

01GATE

General enquiry

DL · CTA · 01Most stuff goes here
Brief · where to start Order question, sizing, delivery, "is this in stock?" — drop us a line. We're a small team and we genuinely reply.
  • Emailhello@weekenderbrands.com
  • Phone0118 230 2029 · US toll-free: +1 866 885 4666
  • Reply timeWithin 1–2 working days
  • HoursMon–Fri · 09:00–17:00 GMT
Email the desk →
02GATE

Group orders

DL · GRP · 0210+ items · stag/hen · weekend squads
Brief · for the whole crew Going big? We handle group orders for stag and hen weekends, big Butlins crews, work-do squads — anything from 10 to 100 personalised tees.
  • Subject line"Group Order Enquiry"
  • Tell usEvent name, group size, any design ideas or themes
  • What we send backDeadline guidance · bulk discount confirmation · production timeline
  • Auto-discount5% from 4 items · 10% from 10 · 15% from 20 — across all products (live now, no code needed)
Email about a group order →
03GATE

Returns & refunds

DL · RET · 03Need to send something back
Brief · the dedicated desk Full returns policy and the form to start one are on the dedicated returns page — but if you'd rather just email, that works too.
  • Subject line"Return Request"
  • IncludeOrder number, items, reason, photos if faulty
  • AuthorisationWithin 2 working days
  • Refund timing5–10 working days after we receive the parcel
Open the returns desk →
04GATE

Complaints

DL · CMP · 04When something's gone wrong
Brief · we want to hear it If we've dropped the ball, tell us — we'd rather know and fix it than have you walk away. Real human reads every complaint.
  • Subject line"Complaint"
  • Acknowledged within2 working days
  • Resolved within14 working days
  • EscalationDirect line to the founder if it's stuck — ask in your first email.
Send a complaint →
05GATE

Press & partnerships

DL · PR · 05Media · creators · collabs
Brief · stories + co-creation Working on a piece about big-weekend culture or the rise of group-outfit kit? Pitching a collab? Tell us what you've got in mind.
  • Subject line"Press" or "Partnership"
  • Reply window5 working days · we'll always reply, even if it's a no-thanks
  • Press kitAvailable on request · logo, photography, founder bio
Email press@ →
Desk 24 · Open Mon–Fri 09:00–17:00

Still got
a question?

Most of the answers are already in our FAQ — quick win before you wait for a reply.

Open the FAQ →
© Squad Society · Weekender Brands Ltd · UK Doc · DL / CTA / 2026 · Rev 06.05 Wear it loud.